These terms and conditions apply to all courses booked with Braillard Training Limited.

A company registered in the UK with a registration number of 07308996 and a registered VAT number 177 3196 79 and a UK registered business address of

254 Upper Shoreham Road,
Shoreham-by-Sea,
BN43 6BF

Braillard Training Limited has a trading name and is referred to as Tungsten Training Centre (Referred to in these terms and conditions) and trading addresses as

Freeman House,
Ellen Street,
Portslade,
BN41 1DW

130 Albion Street,
Southwick,
BN41 1DP

And, or any other location specified by Braillard Training Limited T/A Tungsten Training Centre.
If you place a booking with Tungsten Training Centre for yourself or on behalf others and your booking is accepted, these terms and conditions will constitute a legally binding contract under English Law between you and Tungsten Training Centre.

These terms and conditions may be amended from time to time. Terms and Conditions apply to all our services that are reserved or booked by phone call, email, website or in person.

Please ensure you have read and understood our terms and conditions before making a booking via our website, verbally by phone, in person or by email.

By making a booking or reserving a place you will be deemed to have accepted our terms and conditions and therefore will be entering a contract with Tungsten Training Centre. All bookings verbally or written are subject to Tungsten Training Centres terms and conditions and constitute a legally binding contract under English Law.

Placing a booking

All bookings and reservations are deemed to comply with the booking terms and conditions. If you wish to place a booking or reservation with Tungsten Training Centre you can do so via the following methods:

• Bookings and reservations can be made in person at our trading addresses outlined above
• Bookings and reservations can be made verbally over the phone by calling 01273 111023
• Bookings and reservations can be made in writing by emailing admin@tungstentraining.co.uk or having communication with any email address from @tungstentraining.co.uk
• Bookings and reservations can be made on our website https://www.tungsten-training-centre.co.uk

Once a booking is requested an order is raised following communication by our booking methods, our terms and conditions are applicable once an order is raised, and a contract is created between you and Tungsten Training Centre.
By booking a course with Tungsten you confirm that the person attending the course can understand spoken English, write, and read proficiently in English. Tungsten Training Centre obtains the right to cancel any order at any given time if they feel the course booked is not suitable for the candidate. Refunds are in alignment with our refund policy in these terms and conditions.
Upon making a booking you must be able to provide the required evidence of qualifications if requested. Failure to do so will result in your order being cancelled or the service not being able to be fulfilled. Refunds are in alignment with our refund policy in these terms and conditions.

Payment Fees and Process

All course fees are to be paid at the time of booking and on receipt of your invoice.
Payments can be made by credit/debit card or BACS via our website or following the payment link on your order. Courses booked online must be paid in full at the time of booking. Once an invoice has been raised and sent, this will be payable under all circumstances. To ensure our customer service is consistent this is non-negotiable.

Payment plans

For some courses (longer durations to our short courses) Tungsten Training Centre may at its discretion offer different payment terms. You will be required to sign a written contract detailing the payment term agreement and set up your issued direct debit. No Payment plans are under a service of contract until a deposit is paid.
You are responsible for ensuring that payment of the Fee or any instalment of the Fee is paid in full and on time in accordance with the payment terms set out in your agreement, any missed payments will result in a payment agreement being void and full payment due immediately for services to continue. If you cancel the course at any point, you are still liable for the full course value, and this will be due in full at the time of cancellation.

Non-Payment of Fees

Failure to pay an order or invoice within 7 days as per the terms and conditions will result in your order being cancelled, once an invoice has been raised and sent, this will be payable under all circumstances.
Without prejudice to any other right or remedy that the Company may be entitled to, where your account is beyond 7 days overdue then interest shall accrue and may be added to your account daily as from the date payment is due until full payment (including accrued interest) is received by the Companies. Interest will be calculated on the outstanding Fee at a rate of 3.75% over the Bank of England’s base rate from time to time. In the event your account is beyond 30 days overdue the Company shall be entitled to instruct a collection agent or solicitor to seek recovery of the Fee along with interest and any accrued costs incurred.

VAT

All payments advertised in our marketing material, website, email or provided over the phone are classed as “taxable sales” and are subject to VAT applicable at the standard rate.
VAT invoices will not be issued until the full payment is made.

Booking regulations

Individuals booking a course via our website, verbally over the telephone or by email are deemed to be booking by distance. In this instance, the contract is governed by the Consumer Protection (Distance Selling Regulations 2000). The Regulations generally give you fourteen working days as a “cooling-off period” (starting after the day in which you entered the agreement) to cancel the contract.
All third-party booking agents are classed as business-to-business transactions.
Trade and Commercial bookings (i.e., bookings made by businesses rather than individual consumers) are a business to the business transaction to which the Regulations will not apply and you are giving up your right to cancel. You will, therefore, be liable to pay the full course fee if you cancel before the date of the course. All bookings verbally or written are subject to Tungsten Training Centres terms and conditions and constitute a legally binding contract under English Law.

Booking changes

Should you wish to change the date of your course please contact our team to discuss your options.
Bookings made within 30 days of the course commencing are giving up their right to any cooling off periods and changes to your booking.
Any course changes over 30 days will be charged at the rate of 25% of your original invoice value.
The following charges apply for any changes within these time periods:

• 30 days + 25% of invoice value
• 21 days + 50% of invoice value
• 14 days + 100% of invoice value

Refunds

We have a non- refund policy once you enter a contract with Braillard Training Limited, we will be unable to offer refunds under any circumstances.

A credit will be issued to your Tungsten Training Centre account for you to use within 12 months from the original course start date.

We charge a 25% administration cost for all cancellations, and you will be liable for any transaction fees.

25% of a course value will be held for all bookings with any refund requests for administration costs (Reference course charges in our cancellation section). If you cancel a course within 7 days.

Cancelling a course that commences within 30 days of the booking means the regulations do not apply and therefore you are giving up your right to cancel. Should you wish to cancel a course within your 14 day “Cooling off period” please contact our team by email admin@tungstentraining.co.uk. Our team will deal with cancellation accordingly and a credit will be issued to your Tungsten Training Centre account within 30 days (Administration).

Tungsten Training Centre aim not to cancel any courses but at times we cannot run courses at a detriment to the business. All courses are subject to minimum candidates per course if the minimum requirement is not met a later date will be offered or the course may be delayed. Tungsten Training Centre cannot provide refunds, only alternative dates will be offered. In exceptional circumstances, Tungsten Training Centre reserves the right to cancel a course or rescheduled courses, you will be offered an alternative date.

Delegate Transfer

Delegates can be transferred on courses prior to a course starting if outside of the 7 days and any costs that have incurred these will be surcharged as a minimum 25% of the course fee will be charged. Some exams must be booked in advanced which means a delegate transfer cannot be completed.

The Services

The services to be provided by the Company are an accredited programme and as part of the Programme shall include training and support services (“the Services”) which are designed to support the Client in completing the programme or course.
The Company will confirm the date and time of each session by posting details of the session date and start time via the notification method referred to in the course schedule (“Notice”). You understand and accept that it is your responsibility to check the method of Notice.

Sessions will not be rescheduled if you are unable to attend. Failure to attend a session may result in you losing your place on the course.

Should you require any further contact in addition to the scheduled sessions or the further contact as set out in your course schedule then such contact will be in addition to the Services agreed herein and a further agreement will need to be arranged and separate terms agreed.

The Company reserves the right to make amendments, revisions or changes to the Programme or cancel, amend, change, or reschedule any part of the Programme as is reasonably required by the Company/ The Company shall not be liable to you for any changes or cancellations that are made.

You accept and acknowledge that entering into this Agreement does not establish any form of legal business relationship and that the Company is only liable to the you in respect of the Services provided and to the extent as set out herein.
In the event you act in a way which is disruptive, or which causes offence, distress, or alarm, to any other Programme Participant then you will be excluded from the session or be asked to leave.

You agree and understand that participation in the Programme or course does not guarantee results, success or certification. As part of the Programme or course, you will have access to information, resources, people, and support all designed to benefit you, but it is your responsibility to act and to implement the necessary information received and/or skills or tools shared.

You accept and understand that any materials and information provided during the course and delivery of the Services is for general information purposes only and does not constitute legal or financial advice.

In the event you have any concerns as to the Companies delivery of the Services or your participation in the Programme in any way you agree to notify the Company of such concerns by email as soon as possible. The Company agrees that upon receipt of notification of such concerns that the Companies will use reasonable efforts to work with you to resolve your concerns.

General

As part of delivery of the Services the Company will provide certain materials and resources under licence. These materials shall include, but not be limited to, Programme handouts, workbooks, Programme materials and resources.
To maximise the efficiency and results of the Programme you accept that you will be required to purchase materials such as books to enable you to be guided to regulations and standardisation along with revision.

Exams and Resits

No mobile phones or any digital device are permitted during exams. A full description of your permitted items will be available on your joining instructions.
If an online resit or written resit is required there is a standard charge of £79+VAT. Practical resits are charged at £179 + VAT

If you book to complete an exam only you are giving up your right to any cancellation charges and delivery of any knowledge. You will be asked to verify that you have given up your right to the course delivery, costs will be aligned for assessment only where applicable.

Certification

Tungsten Training Centre aims to internally verifier or process all documentation within 30 working days from completion of the course or assessments. Tungsten Training Centre cannot be held responsible for further delays if sufficient certification, photos, or evidence has not been submitted.

All documentation is sent securely via recorded delivery or claimed within a 72-hour period.

Tungsten Training Centre is not the certification body and cannot be held liable for any delays or refusals from the awarding body, certification body or registration schemes associated with your required qualification.

Certificates are issued from the awarding body via their preferred method, any certificates sent directly to the centre will be available for collection and your disposal. If you request a certificate to be sent directly to your home address a supplement charge of £35 will be invoiced and certification will be posted up on receipt of payment.

Some certification bodies provide a fast track option and this can be requested at the charge of £75 this will be invoiced and processed on receipt of payment.

Limitation of liability

Tungsten Training Centre cannot be liable for any damages or losses of personal property whilst completing training or assessments at any of the premises set out within these “Terms and Conditions.”

It is “your” liability to ensure you have the correct insurances in place prior to booking any of our courses or services. By booking with Tungsten Training Centre, you are subject to the above Terms and Conditions.

By booking with Tungsten Training Centre you are subject to the above Terms and Conditions.